Estates
Our teams and contractors are here to keep your estates safe, clean and tidy. Please contact us if you have any concerns about communal areas and public spaces we manage.
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Our Estate Rangers and Estate Safety Officers take great pride and work hard every day to keep your communal areas safe and tidy.
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Their work includes:
- Investigating and clearing fly tips within seven days
- Bin store management
- Litter picking
- Clearing alleyways and footpaths of encroaching vegetation
- Leaf and moss clearance
- Emergency make-safe work – for example after extreme weather events
- Supporting community projects and events.
We’re here to help you stay safe by preventing opportunities for a fire to happen.
Talking about the risk of fire can scare a lot of people, but many people don’t think it’ll ever happen to them – until it does. That’s why we’re here to help you stay safe by preventing opportunities for a fire to happen.
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Please help us by keeping your communal areas safe and tidy by:
- Putting rubbish in the bins provided
- Keeping corridors and landings free of personal items & rubbish bags
- Volunteering to carry out regular litter picking on your estate (we can provide litter picking equipment)
- Parking appropriately to prevent neighbour disputes.
Watch the video below for more information on bins & recycling in your block.
Five ways to prevent bin mistakes and keep your areas tidy
Bins and recycling can be confusing as different areas have different ways of doing things. If you're having issues with pests, please contact us on 0330 128 0330.
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Looking after your communal areas
Your communal area is for you and your neighbours to share together.
If you'd like to make changes to your communal areas and gardens, or aren't quite sure if need our permission to do something - contact us!
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Our Estate Safety Officers regularly inspect your internal and external communal areas to make sure they are kept safe and well-maintained. They also work with you to:
- Check contractors are completing cleaning and grounds maintenance work to a good standard.
- Ensure fire escape routes are clear and all necessary signs are in place.
- Enforcing clear corridors free of personal items and trip hazards.
- Raise any identified communal repairs.
- Check to ensure any asbestos hasn’t been damaged or exposed.
- Consult with you on potential improvements to your communal areas.
- Carry out enforcement action to keep you safe when required.
Your communal gardens and spaces are there for you to enjoy. Please help us keep your communal areas maintained by:
- Keeping dogs under control and clearing dog mess immediately.
- Storing any outdoor furniture, toys/play equipment when not in use.
- Place any waste in bins provided and ensure lid is kept closed.
- Contacting your Estate Safety Officer in advance if you want to carry out any changes in the communal area.
Our Estate Safety Officers regularly inspect your external communal areas to make sure they are kept safe and well-maintained.
Be respectful of each other and park appropriately to prevent neighbourly disputes.
However, if you have an issue with someone’s parking, please do speak to them about the issue in a calm manner. If this doesn't improve the situation, then please contact us on 0330 128 0330.
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Communal cleaning
We work with our contractor THINK to clean and maintain internal communal areas. Please help them by ensuring that communal hallways and electric cupboards are clear of any personal items.
If you live in one of our general needs blocks of flats that currently has a communal cleaning service in place you can expect a fortnightly clean of internal communal areas and a 6-monthly deep clean of flooring.
The cleaning service includes:
- Cleaning of Main Entrance door and area beneath front canopy.
- Vacuuming
- Damp mopping
- Removal or dust, debris, internal litter, cobwebs (where accessible)
- Cleaning of internal glazing.
- Some of our blocks have external communal windows cleaned as well (quarterly) and an annual gutter clean by our contractor Monthind.
Completed visits and tasks are recorded on a checklist on your noticeboard.
Housing for Older Person Schemes with shared facilities such as kitchens, lounges, guest rooms and sanitary facilities are cleaned at least once a week. Because they are cleaned more regularly, we only complete deep cleans when needed.
To report any issues with communal cleaning, please contact us here.
Grounds Maintenance
Countrywide
Eastlight’s grounds maintenance contractor is Countrywide.
Countrywide will provide the following service:
Grass
Grass is cut 16 times a year, every 2-3 weeks (weather permitting) between March and November.
Before cutting, they will clear litter. Afterwards, at most sites, they will leave grass cuttings and sweep any on footpaths onto the grass.
Hedges
Hedges are cut twice per year between August and March.
We avoid bird nesting season, which is between early spring and late summer.
Shrubs
Shrubs are pruned twice a year between August and March, outside of nesting season.
Countrywide will visit six times a year to hoe, weed, edge, and remove any litter from beds.
Weeds on hard surfaces
Weeds on hard surfaces are treated four times a year between April and October.
Between treatments and once weeds have died off, they will be swept each time to remove dead weeds, moss and detritus.
Leaf clearance
Leaf Clearance is carried out when reported.
