You can get in touch with us in a range of different ways.
Whether you would like to speak to our Customer Services Team directly via phone or email, or visit us in-person, all our details are below.
You can also select the relevant form that concerns your query, or manage your home online via the MyEastlight portal.
PLEASE BE AWARE THAT THERE IS AN ISSUE WITH TEXTS NOT COMING THROUGH TO US THAT WE ARE TRYING TO RESOLVE (26 March 2025).
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Speak to our Customer Service Team
Call us on 0330 128 0330 (local rate) between 8.30am and 5pm, Monday to Friday. If it is an emergency, please call us immediately so we can help to solve the issue straight away. If you need to report an emergency outside of our opening hours please use the same number and you will be put through to our out of hours service.
Report here -
E-mail our Customer Service Team
If you wish to email us, click the link below and we will respond within five working days. Remember: If it's an emergency such as loss of heating and hot water, please call us.
Email here -
Text our Customer Service Team
Text us on 07860 024511 and we will respond within two working days. If it's an emergency, such as loss of heating or hot water, please call us on 0330 128 0330 (local rate).
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Visit in-person
See us in-person at our head office: Eastlight House, Charter Way, Braintree, Essex, CM77 8FG
Get directions -
Communicate via SignVideo
Eastlight partners with SignVideo, giving residents the ability to communicate to an Eastlight team member via British Sign Language (BSL). Click the button to use the service.
Chat to us via BSL -
Log in to MyEastlight
You can use the MyEastlight portal to manage your home online 24/7. This option will open up a new tab or browser to access the portal.
Log in here -
Report a Repair
If something is wrong, damaged or needs to be repaired in your home, please contact us.
Report here -
Report Damp & Mould
It is our responsibility to ensure you are safe in your home. If you are experiencing damp and mould, please contact us.
Report here -
Make a compliment or a complaint
If you're happy with our service, we'd love to hear from you. Alternatively, if you're unhappy with the service you have received then please let us know via the link below. We want to put things right as soon as possible.
Click here -
Report Domestic Abuse
If you are experiencing domestic abuse, Eastlight will act quickly, effectively and sympathetically to help you. If you are in immediate danger, call 999.
Report here -
Report a Safeguarding Concern
We want to protect people who cannot protect themselves. If you are concerned about someone's safety, please report it to us.
Report here -
Report Anti-Social Behaviour
We know the impact Anti-Social Behaviour (ASB) can have on your life and we take all concerns seriously. Please take time to assess whether the situation is ASB before reporting.
Report here -
I need help with the cost of living
A range of resources and advice is available for you including our free & confidential Tenant Support & Wellbeing helpline. We can also refer you to Foodbanks and share Government support.
Help is here -
Request a copy of your data
We are registered under the UKGDPR to hold information about you. We will hold your data securely and information will only be provided to people who need it to do their job.
Request here -
ReachDeck Accessibility Toolbar
We have introduced ReachDeck to help make our webpages and information more accessible. ReachDeck reads the content of web pages. For example, it can highlight and read text aloud, as well as translate pages into other languages. The software is useful for people with a vision impairment, as well as for those who have difficulty reading or prefer to read the site in another language. The ReachDeck toolbar can be found at the bottom of every page as an interactive toolbar.
