• An Eastlight resident looking at a mobile phone in her hand as she sits on the sofa in her living room. The wall in the background is white and the sofa is grey, with grey and yellow cushions. The woman is holding a cup of tea in her other hand.

    Do it all through My Eastlight portal

    • Book or change non-urgent repair appointments
    • Check your rent balance or make a payment
    • Report damp and mould
    • Report anti-social behaviour
    • Send us a compliment or a complaint
    • Update your details.
    Find out more

Your services, closer to home!

Every resident now has a dedicated Neighbourhood Team. They understand your home and community, and are ready to help with day-today queries, repairs, tenancy questions and issues in your local area.

Backed by specialist services, your Eastlight Team offers quicker responses, clearer communication and more support for you and your neighbourhoods.

You’ll see your Neighbourhood Leads out and about, working with you to make your community a better place to live.

Find out what this means for you and your home here
A large group of Eastlight staff members smiling and holding up a sign saying 'My Eastlight Team'
  • An Eastlight resident holding up her Resident Members Charter pack and badge. Behind her is a Resident Members Charter banner. She is wearing a pink jumper and a floral scarf. She has medium-length, blonde hair.

    Sign up to become a Resident Member!

    When you become a Member, you’ll get your own card, with regular updates about ways to share your ideas, join activities and influence the services you use every day.

    Get involved here

Latest news

Read more news here
Two semi-detached houses. The bottom half of the houses have light-brown brick, and the top half is painted light-green.

How your rent is changing this April 2026

We know that any change in rent can feel challenging and may impact your household budget. If you’re worried, or finding it difficult to manage your payments, please reach out to us.

Read more
Former Eastlight Board member, Dale Butcher, sat with past Dale Butcher Work Experience Programme participant, Wendy Harris, in the downstairs cafe area of Eastlight House, Braintree. They are sitting at a table facing each other, smiling and chatting. There are two mugs of tea on the table, each with the Eastlight logo on them. The Eastlight offices are visible in the background.

Step into housing with Eastlight’s...

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Eastlight resident, Tammy Cannon, is sat in her wheelchair outside her bungalow. There is a wheelchair ramp behind her which leads to her front door.

How resident feedback is improving...

Read more
Eastlight resident and Customer Influence Committee member, Paul Hocker, sitting in his living room, holding a mobile phone, smiling at the camera. In the background are white walls, a number of houseplants and a stereo player on a small coffee table.

Join the 2,000 residents now using...

Read more
A green speech bubble says Customer Voice Report. Around the bubble are a diverse range of images of Eastlight residents.

Read our latest Customer Voice Report!

See how your feedback is driving real improvements to repairs, communication and local support across Eastlight.

Read more here
Front cover of Shine Magazine including My Eastlight Team staff members stood together in a group holding 'My Eastlight Team'. Three circles at the bottom of the image shows a map of regional areas, a group of Eastlight staff in the Chelmsford and South Essex region and a resident holding a resident members charter booklet.

Delivered straight to your door: Shine Magazine Neighbourhood Special

This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.

Read more here
A man and a woman are stood together looking at a clipboard. The man is writing on the clipboard with a pen.

We're a Hate Crime Reporting Centre

Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.

See how we can support you here