Read our Annual Report for Customers 2025-26

We worked closely with a group of involved residents to shape this year's report. Taking their feedback on boar, we've streamlined the information we share so it reflects what you want to know the most about.

This includes a more in-depth webpage, a short summary booklet and a highlights video celebrating this year’s achievements.

Find out more here

Eastlight resident, Tammy Cannon, is sat in her wheelchair outside her bungalow. There is a wheelchair ramp behind her which leads to her front door.

Have you received a scam call?

We've been made aware of scam callers pretending to be from a company called "Housing Solutions" and asking residents about repairs in their home.

These calls are not from Eastlight. Please don't share any personal information if you receive a call.

If you're not sure whether a call is genuine, hang up and call us on 0330 128 0330. We'll be able to check whether a member of our team has tried to contact you.

Thank you to the residents who have reported this scam and helped us make others aware.

Manage your home on-the-go with My Eastlight

Use your new My Eastlight portal to book or change a non-urgent repair appointment (please call us on 0330 128 0330 for emergency repairs); check your rent balance or make a payment; send us a compliment or a complaint; and much more!

Two hands are holding a mobile phone which shows the My Eastlight portal.

How we're performing

Satisfaction scores taken from our Tenant Satisfaction Measures 2025/26

2024/25 score: 72.7%

75.5%

I'm satisfied with Eastlight overall

Last Updated: 10 July 2026

2024/25 score: 77%

80%

I'm satisfied with repairs

Last Updated: 10 July 2026

2024/25 score: 33%

41.9%

I'm satisfied with complaints handling

Last Updated: 10 July 2026

The Resident Members Charter

This is our long-term promise to put your views at the heart of decision-making.

Through the Eastlight Community Gateway Circle, we hope to bring people together for activities that boost accountability, transparency, communication and inclusion, so your voice doesn’t just get heard, it drives real change.

Get involved here

Find an event near you!

We've launched our brand-new Resident Events Calendar so you can find out what's happening in your area. Whether it's local events with your Neighbourhood Leads and Eastlight Resident Group activities or opportunities to get involved through the Resident Members Charter, we hope there's something for everyone.

Click here to view the calendar