• An Eastlight resident looking at a mobile phone in her hand as she sits on the sofa in her living room. The wall in the background is white and the sofa is grey, with grey and yellow cushions. The woman is holding a cup of tea in her other hand.

    Do it all through My Eastlight portal

    • Book or change non-urgent repair appointments
    • Check your rent balance or make a payment
    • Report damp and mould
    • Report anti-social behaviour
    • Send us a compliment or a complaint
    • Update your details.
    Find out more

Your services, closer to home!

Every resident now has a dedicated Neighbourhood Team. They understand your home and community, and are ready to help with day-today queries, repairs, tenancy questions and issues in your local area.

Backed by specialist services, your Eastlight Team offers quicker responses, clearer communication and more support for you and your neighbourhoods.

You’ll see your Neighbourhood Leads out and about, working with you to make your community a better place to live.

Find out what this means for you and your home here
A large group of Eastlight staff members smiling and holding up a sign saying 'My Eastlight Team'
  • An Eastlight resident holding up her Resident Members Charter pack and badge. Behind her is a Resident Members Charter banner. She is wearing a pink jumper and a floral scarf. She has medium-length, blonde hair.

    Sign up to become a Resident Member!

    When you become a Member, you’ll get your own card, with regular updates about ways to share your ideas, join activities and influence the services you use every day.

    Get involved here

Latest news

Read more news here
A photo from the back of the room, behind Audience members who are looking towards the stage during a presentation at the Resident Members Charter celebration event, April 2026.

Resident Charter Celebration highlights your impact

Residents came together to celebrate the impact of the Resident Members Charter and explore new ways to shape Eastlight’s services.

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EASTL(010825)83

Eastlight secures £20m retrofit fu...

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A block of three storey flats next to a road.

Communal improvements bring a fres...

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A family of Eastlight residents - including a Mum, Dad and two young children - standing on their front doorstep, smiling at the camera. The front door behind them is black, and the bricks are a light beige colour. There is a porch roof/cover over their heads.

Acuity Research & Practice to cond...

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A green speech bubble says Customer Voice Report. Around the bubble are a diverse range of images of Eastlight residents.

Read our latest Customer Voice Report!

See how your feedback is driving real improvements to repairs, communication and local support across Eastlight.

Read more here
Front cover of Shine Magazine including My Eastlight Team staff members stood together in a group holding 'My Eastlight Team'. Three circles at the bottom of the image shows a map of regional areas, a group of Eastlight staff in the Chelmsford and South Essex region and a resident holding a resident members charter booklet.

Delivered straight to your door: Shine Magazine Neighbourhood Special

This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.

Read more here
A man and a woman are stood together looking at a clipboard. The man is writing on the clipboard with a pen.

We're a Hate Crime Reporting Centre

Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.

See how we can support you here