Manage your home on-the-go with My Eastlight

Use your new My Eastlight portal to book or change a non-urgent repair appointment (please call us on 0330 128 0330 for emergency repairs); check your rent balance or make a payment; send us a compliment or a complaint; and much more!

Find out more about My Eastlight here
Two hands are holding a mobile phone which shows the My Eastlight portal.

How we're performing

Satisfaction scores taken from our Tenant Satisfaction Measures 2025/26

2024/25 score: 72.7%

75.5%

I'm satisfied with Eastlight overall

Last Updated: 10 July 2026

2024/25 score: 77%

80%

I'm satisfied with repairs

Last Updated: 10 July 2026

2024/25 score: 33%

41.9%

I'm satisfied with complaints handling

Last Updated: 10 July 2026

  • An Eastlight resident holding up her Resident Members Charter pack and badge. Behind her is a Resident Members Charter banner. She is wearing a pink jumper and a floral scarf. She has medium-length, blonde hair.

    The Resident Members Charter

    This is our long-term promise to put your views at the heart of decision-making.

    Through the Eastlight Community Gateway Circle, we hope to bring people together for activities that boost accountability, transparency, communication and inclusion, so your voice doesn’t just get heard, it drives real change.

    Get involved here

Find an event near you!

We've launched our brand-new Resident Events Calendar so you can find out what's happening in your area. Whether it's local events with your Neighbourhood Leads and Eastlight Resident Group activities or opportunities to get involved through the Resident Members Charter, we hope there's something for everyone.

Click here to view the calendar
A group of Eastlight residents are sat around a table talking to an Eastlight repairs manager.

Latest news

Read more news here
A woman (on the left) and a man (on the right) are sat next to each other. They are smiling and are each holding a cup of tea and saucer.

Regulator awards Eastlight top marks for resident experience

We’ve been awarded a C1 grade by the Regulator of Social Housing – the highest consumer grading available under the Consumer Standards. 

Read more
Eastlight' Board members (from left to right): Kay, Gail and David

Eastlight begins search to recruit...

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Graphic showing the LanguageLine Solutions and SignVideo logos side by side, representing Eastlight's translation, interpreting and British Sign Language support services. The logos are displayed within large orange and blue circles, with smaller branded circles around the edges.

Communication support when you nee...

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Intranet (16)

Community garden day brings reside...

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Eastlight Shine Magazine SUMMER26

Shine Magazine out now!

It's getting hot out there! See the repairs you're responsible for, how we're improving services, tell us what you need from us in our new survey and read real-life stories about residents. 

Read more here
Eastlight's Chair of the Board, Hattie Llewelyn-Davies, sitting on a bench outside Eastlight House, Braintree, smiling at the camera. There are some trees and an Eastlight van in the background. Hattie is wearing a purple jacket.

A tribute to Hattie Llewelyn-Davies

This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.

Read more here
A man and a woman are stood together looking at a clipboard. The man is writing on the clipboard with a pen.

We're a Hate Crime Reporting Centre

Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.

See how we can support you here