From Monday, 1 December, every resident now has a dedicated Neighbourhood Team. They’ll be closer to where you live, understand your home and community, and be ready to help with day-today queries, repairs, tenancy questions and issues in your local area.
Backed by specialist services, your Eastlight Team will offer quicker responses, clearer communication and more support for you and your neighbourhoods.
You’ll also see your Neighbourhood Leads out and about more often, working with you to make your community a better place to live.
More than 2,000 residents are now using our new My Eastlight portal and app to book and reschedule repair appointments, check their rent balance and make payments, report antisocial behaviour and damp and mould and more.
This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.
When you become a Member, you’ll get your own card, with regular updates about ways to share your ideas, join activities and influence the services you use every day.
Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.
