• An Eastlight operative is holding a screwdriver to the end of a radiator.

    Your Damp and Mould Service

    As your landlord, it is our responsibility to ensure you are safe in your home. If you are experiencing damp and mould, please contact us. 

    We know damp and mould can be a real worry for many Eastlight residents. That’s why our expert team are on hand to work with you to understand what’s causing the problem and find the best way to fix it and prevent it from coming back.

  • Adobestock 547749466

    Awaab's Law

    Awaab's Law, named in memory of two-year-old Awaab Ishak who tragically died due to mould in his home, comes into effect on 27 October 2025. 

    Our damp and mould service already meets the timelines stated within Awaab’s Law, however we’ve introduced further improvements to ensure you’re listened to, communicated with effectively and receive a speedier resolution.

    When you report damp and mould to us, we will:

    • Investigate and make safe emergency issues within 24 hours
    • Investigate other reports of damp and mould within 14 calendar days
    • Clean affected areas, check the levels of damp, moisture and humidity in your home
    • Complete minor repairs, if we can, and book any further repairs that cannot be completed
    • Contact you within two days with a summary of our visit and any next steps.
    Report damp and mould in your home here

Video: damp and mould support

If you are unable to view this video, please click the shield icon on the bottom, left-hand-side of this page and allow ‘Targeting cookies'

4.59 minutes

What are the causes of damp and mould?

There are several causes of damp and mould and sometimes, it can be difficult to diagnose. 

Penetrating damp is caused by a defect in your home. Potential causes include a leak in the roof, a faulty window or guttering issues. When this happens, we will find the cause and repair it. 

Damp can sometimes be caused by plumbing issues, such as bathroom or sink leaks, which we will repair. 

It can also be caused by a build-up of condensation in your home, which is when warm air comes into contact with a cold surface. 

  • Top tips for keeping you and your home safe and healthy

  • Crack open a window every day and let the sunshine in

    Even if it's just for a few minutes, opening a window will let old air out and new, fresh air in to aerate your home. It's also important to open your curtains to help keep your home dry and bright. Don't remember to keep your trickle vents open and clear of any blockages too.

  • Keep you home at a steady temperature

    We know this may be difficult at times, but keeping your home at a steady temperature helps to prevent condensation and mould. Somewhere between 18 and 21 degrees Celsius is best. If you're not sure how your heating works, don’t be afraid to ask someone to show you how to use it properly.

  • Cooking or showering?

    Pop the windows open, shut the doors and switch on the extractor fan if you’ve got one. Using lids on pots when cooking also helps to reduce steam moisture in the air.

  • Drying your clothes inside

    When you're unable to dry your clothes outside, use a clothes horse in the bathroom, close the door and turn on the fan or open a window to stop moisture building up. Please keep the areas around your radiators or other heaters clear so they can heat the entire room.

  • Wipe away condensation and use a mould spray

    Condensation on windows can be wiped away to prevent it from building up and turning into damp. Use a mould and mildew spray on mould to clean it, just make sure to read the label first.

Report damp and mould

If you need any support to complete this online form, or would rather contact us a different way, then please click here to get in touch.

Do you live in a Housing For Older People Scheme *
Do you live in a Supported Scheme? *
Include where, what it looks like, how long it’s been there and, if you've tried to clean it, how quickly it comes back.
Have you experienced damp and mould in your current home before? *
Have you had a leak in your home recently? *
Are there any extractor fans that aren't working? *
Are there any issues with opening windows? *
Is anyone living in your home pregnant? *
Do you have any children aged under 5-years-old living in your home? *
Do you or any household member have a diagnosed medical condition that is worsened by damp and mould? *
Do you have existing skin problems, such as atopic eczema? *
Do you have any respiratory problems, such as allergies or asthma? *
Do you have a weakened immune system, including from chemotherapy or an organ transplant? *