-
Additional Support
At Eastlight, we understand that navigating documents and webpages can sometimes be challenging. Our Customer Service Team are here to help you with any difficulties you may encounter.
If you need help understanding specific documents or web content, please let us know. We can provide explanations, summaries, or alternative formats that may be easier to understand.
Your comfort and understanding are important to us. Please don’t hesitate to reach out!
See some of our accessibility options here below:
We have also introduced Reach Deck to help make our webpages and information more accessible. Reach Deck reads the content of web pages. For example, it can highlight and read text aloud as well as translate pages into other languages.
The software is useful for people:
- with a vision impairment
- who have difficulty reading
- who prefer to read the site in another language
The Reach Deck toolbar can be found at the bottom of every page as an interactive toolbar.
SignVideo is a Video Relay Service (VRS) that allows BSL users to communicate with hearing individuals over the phone. The service connects BSL users with a qualified interpreter who will relay the conversation to our Customer Services Team.
The call process is seamless and mirrors a standard phone call, ensuring that your experience with us is as straightforward as possible.
Our partnership with SignVideo forms part of our broader commitment to inclusivity, recognising that everyone deserves equal access to our services, no matter how they communicate.
Click here to open a call with one of our BSL interpreters.
Alternatively, you can contact us through these alternative methods.
You can reach our Customer Services Team on 0330 128 0330. Our lines are open 8:30AM – 17:00PM. We’re happy to assist you!
Feel free to send us an email at customer.services@eastlighthomes.co.uk. Please provide details about the document or webpage you’re having trouble with, and we’ll respond as quickly as possible.
Visit us at our main office located at Eastlight House, Charter Way, Braintree CM77 8FG. Our friendly staff are available to help you with any questions or concerns you may have.
