We are Eastlight
Together with our residents and communities, we create affordable homes and great neighbourhoods that people feel proud to live in.
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What we do
Eastlight Community Homes Limited is a vibrant, resident-led housing association for the East of England.
We own and look after 14,500 homes, across a healthy mix of social rent, affordable rent and shared ownership, and we have plans to build many more to help tackle the demand for truly affordable housing.
We care about the health and wellbeing of our residents by ensuring they have access to high-quality, safe homes and neighbourhoods.
People who live in our homes pay rents and charges that are less than the market rate. We reinvest every £1 and use our strong finances to fund new housing projects, invest in our existing homes, improve services and solve the significant challenges evident in our communities.
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How we do it
Our trailblazing approach means we work side-by-side with residents. We listen to what matters to them and use their views to improve our services.
We are passionate about local people having the power to drive change. Our trailblazing empowerment programmes All In and Resident Academy, have enabled the skills and confidence residents need to drive improvements and solve the biggest issues that matter to them.
By embracing regional and national partnerships, we can benefit our communities and create solutions to shared strategic challenges.
Our Vision
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Corporate Strategy
Our Corporate Strategy 2024-2027 outlines how we plan to move forward and further develop our services to meet the growing needs of our customers.
It shares how we will invest in the places our customers lives, build the data to support long-term performance and achieve our Net Zero and sustainability goals.
We look forward to achieving our three-year corporate objectives and to be the trailblazing organisation those who live in our homes and communities want and need, both now and in future.
Our Values
We set high standards and take on new opportunities with focus, determination and enthusiasm.
We value and encourage different perspectives and honest, respectful interactions.
A great team is a diverse team: one where people bring a range of perspectives and strengths that we recognise and use.
Residents have a genuine stake in Eastlight and we embrace their ideas to help us deliver excellent services.
We are accountable for ourselves, our work (and that of our teams) and, most importantly, for the quality of service we provide to our customers.
Our Principles
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We are resident-led
Our customers have input at all levels of our organisation. They are treated with fairness and respect, and their views are listened to and actively shape our services.
We focus on our core purpose
We are a regulatory compliant organisation that ensures our residents live in high-quality, safe, decent and well-maintained homes and neighbourhoods.
We are place-based
We play our part in creating neighbourhoods and communities where people feel proud to live.
We are sustainable
We care about our environment and we operate in an increasingly sustainable way, reducing the environmental impact of building, maintaining and living in our homes.
We develop partnerships
We understand that we can achieve better outcomes for our customers by working with other organisations that share our strategic priorities.
We lean on sound data and technology
By embracing data and digital transformation, we can become a more efficient organisation and provide the best services that suit our customers' needs.
We are financially resilient
We are financially strong, which means our customers, teams and partners are confident on our ongoing ability to meet our commitments and deliver on our strategy.
