Every year, our Repairs Teams and contractors carry out tens of thousands of repairs to help you stay safe and happy in your home.

Occasionally, we will complete a repair that is not Eastlight’s responsibility to complete. Under our Recharge Policy, we will now consider whether we should charge the tenant for this repair.

Reach our Recharge Policy here

  • Eastlight tradesperson fixing the underneath of a kitchen sink

    What repairs could be recharged?

    Examples include:

    • Damage that goes beyond natural wear and tear
    • Home improvements made without applying 
      for landlord’s consent
    • Clearing items left behind when a resident 
      moves out

    We will take a fair approach and make exceptions – for example if the damage was caused by a perpetrator of domestic abuse.

    Request consent to carry out home improvements here
  • A man wearing a blue Eastlight tshirt is screwing a light switch to a wall.

    Why are you introducing this policy?

    The policy is being introduced with the approval of Eastlight residents on the Customer Influence Committee.

    Most of our income comes from rent paid by residents, and we want to make sure we spend this fairly.

    We won’t make any profit from this – we’ll recover the costs, only. We will always attempt to discuss the recharge with the resident before going ahead, and we'll only pursue costs over £100.

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We want to ensure residents are treated fairly, and that means occasionally recharging for work in certain situations. We will always try to contact you before issuing a recharge, so if there are reasons why you think the charge isn’t fair, then we will listen and make the appropriate decision.

- Eastlight's Executive Director of Property, Charlotte Todd