Hello, everyone! As Chair of Eastlight’s Customer Influence Committee (CIC), I’m excited to share what we’ve been working on to make sure Eastlight delivers the homes and services you need.
The committee is made up of residents like you and me, who are passionate about championing your voice and ensuring your experiences continue to shape Eastlight’s decision-making. Together, we aim to create positive, lasting change.
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Since our last Shine Magazine update, we have:
- Shared our experiences and reviewed service standards – including around damp and mould and anti-social behaviour – during Eastlight’s all-staff sessions
- Participated in strategy meetings with the Board, creating new ideas for what a better resident engagement offer could look like in the future
- Appointed CIC Member, Craig Clackett, as the resident lead for Customer Voice. Craig will work to strengthen the relationship between the committee, the Active Residents Network and our Eastlight Resident Groups to make sure we all have an equal voice and make Eastlight more ‘resident-led’.
Finally, we’ve also challenged and approved several policies and strategies. This includes a detailed deep dive into improving Eastlight’s damp and mould service and giving the new Customer Service Strategy the green light. See pages 8-9 for more on this.
Like what you hear? Here's your change to get involved.
This February, we are looking for two passionate tenants, shared owners or leaseholders to join our Customer Influence Committee.
In this role, you’ll work with me and other residents to share your ideas, challenge decisions and contribute to Eastlight’s big future plans. You’ll also develop a range of skills that will help support others and make a real difference in our communities.
We’re looking for someone who can be a good voice for all Eastlight residents, who values fairness and inclusivity, can communicate well with others, and wants to use their experience to help shape Eastlight for the better.
Sound like you?
The role of Customer Influence Committee Member will go live near the end of February. We’ll be sharing all information via our Vacancies page, your email inbox and social media feed – so keep an eye out!
If you’ve got any questions, please call Eastlight or email Governance@ eastlighthomes.co.uk.
For more details, including pay and time commitment, please check the job description via the Vacancies website page.
Thanks and good luck.
Catherine Turner, Chair Customer Influence Committee.”
