Page 2-3: News in brief
What's new with Eastlight?
Page 4-5: Your rent from April 2025
By the middle of March, you will receive your rent letter confirming the increase and the support we offer.
Page 6: Help is a phone call away
After years of living in fear, Julie* is now living in a new home following support from Eastlight’s Intervention and Enforcement Team.
Page 7: Rechargeable repairs
Occasionally, we will complete a repair that is not Eastlight’s responsibility to complete. Under our Recharge Policy, we will now consider whether we should charge the tenant for this repair.
Page 8-9: Policies: What Do They Mean For Me?
Our Customer Influence Committee and Active Residents Network have worked closely with us in recent months to refine several key policies and strategies.
Page 10: Support for you
From damp and mould to tenancy fraud, we're here to help you.
Page 11: Everybody needs good neighbours
It’s often said that there’s no community spirit anymore. Well, tell that to Martin Bright and his neighbours at Woodlands Housing for Older People scheme in Braintree.
Page 12: We need you!
This February, we are looking for two passionate tenants, shared owners or leaseholders to join our Customer Influence Committee.
Page 13: Make a difference in your neighbourhood
The newly reformed Eastlight Residents Groups for Braintree, Witham and Halstead have been busy out and about in your neighbourhoods.
Page 14: Wendy's ready to learn!
Eastlight resident Wendy Harris is ready for a new challenge – after landing an exciting work experience opportunity at Eastlight.
Page 15: What's happening in your communities?
From funding young carers to helping families settle into their new homes, find out more about what's going on in your communities.
Page 16: Making a complaint
We aim to give you consistently great customer service. However, we recognise that – from time to time – we fail to meet your expectations.
