• A window edge showing mould.

    Damp and mould

    If you are experiencing damp or mould in your home, please contact us. As your landlord, it is our responsibility to make sure you are safe in your home.

    We will arrange an appointment for our Healthy Homes team to visit you, usually within two weeks. They will check the levels of damp, moisture and humidity in your home before cleaning affected areas. They will also complete minor repairs and book any they cannot do on the spot.

    If you are struggling to afford heating, they will refer you to our Tenancy Sustainment Team for support.

    Need to report damp or mould? Click here

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    Boiler support

    If your heating system develops a fault, please contact us to repair it. However, some minor fixes can be completed at home by yourself, if you’re comfortable doing them. That way there’s no need to wait for us to send someone out to you.

    These fixes include:

    - Resetting your boiler
    - Repressuring your boiler
    - Unfreezing outdoor condensate pipes.

    And remember, if you don’t feel comfortable doing these yourself or the fix simply doesn’t work, then please contact us. We’re here to help.