"The world has changed"

Eastlight's Chief Executive says: "We’ve lived through a pandemic. We’re living through the cost-of-living crisis and rising homelessness, and new laws governing the homes and services you receive will be introduced this spring.

The world has changed, and we want to change the way we deliver many of the services that matter to you.

In April, we will launch our new Corporate Strategy. This document, which we’ll publish on our website, outlines the direction in which we plan to move during the coming three years, and how we are going to further develop our services to meet your needs.

We’ve listened to the feedback you have given us – through the compliments you send, the complaints you’ve needed to make, and via the surveys we ask you to complete. And we’ve built the strategy around doing more of what matters most to you: delivering high quality, safe, decent, and well-maintained homes and neighbourhoods.

You should start noticing the changes later this year. In the meantime, watch this space for much more information about our Corporate Strategy and how it will lead to us better meeting your needs."

  • Craig Clackett (1)

    Behind the scenes with Eastlight resident and Customer Influence Committee Member, Craig Clackett

    In recent months, our dedicated Customer Influence Committee (CIC), led by residents like me, has been actively supporting teams at Eastlight. In doing so, we’ve ensured that your voice is not just heard but sparks real change. More exciting changes are afoot this year. Stay tuned for updates!

     

Our latest activity includes:

  • Complaints handling
    We know that you aren’t always happy with the service you receive from Eastlight. We’ve recently scrutinised Eastlight’s complaints process to better understand your experiences, reducing average wait times and ensuring you receive timely updates along the way.
  • Damp and mould
    To support residents, we’ve been working with the Assets and new Healthy Homes teams to ensure the organisation is providing essential advice and guidance around damp and mould, offering speedier appointments and critical support for those who need it.
  • Resident Engagement
    Our Resident Design & Engagement Team has joined forces with the CIC to enhance resident involvement in various task groups, identifying further opportunities for you to get involved in 2024.

Click here to find out how you can get involved with our work.