“Hi there, I’m Michelle!
I’m one of our Board Members here at Eastlight, but you may recognise me as the Chair of our Customer Influence Committee (CIC). As Eastlight residents, we know what kinds of homes, services and standards we both want and need. That’s why the CIC exists, to put power back into the hands of residents and ensure our views influence decision-making at the very top of the organisation and throughout.
Over the past year, our CIC have proved the benefit of making social landlords engage more with their residents; we’ve spoken at various conferences, shadowed and educated teams across the business and scrutinised all resident-focused strategies.
Most importantly, we’ve listened to the biggest concerns raised by you to improve the experience you receive from Eastlight now and in the future, such as enhancing the quality of Eastlight’s customer services, acknowledging the growing impact of the cost-of-living and shaping Eastlight’s Complaints and Resolutions Policy.
So, what’s next for us? Well, we want to be bigger, better and bolder, making sure that Eastlight continues to put us first. But we can’t do it alone…
We’re looking for more diverse tenants, shared owners and leaseholders to join us on our journey and champion the various needs of those living in our homes and communities. No matter what your background or experience, your voice will be heard.
Help us hold Eastlight to account and make a positive difference to the areas you’re really passionate about. Look out for opportunities!
Thank you"
