We have introduced a raft of improvements after you told us you were waiting too long for some repairs.
The changes mean you should now wait no longer than four weeks for a repair to your home. We have acted after you told us you have been waiting too long for non-urgent works including carpentry, plumbing and electrical fixes. Larger jobs, including fencing and general building works, will take longer to complete – up to 90 days.
Changes include:
- Moving some of our trades team and using contractors to reduce waiting times in these priority areas
- Improving communication, including extra checks that you are home and still require a repair before we visit
- Ensuring follow-on works – when we visit your home and find further repairs are required – are completed more quickly.
If your repair is an emergency, we aim to complete it within 24 hours – or sooner in many cases.
You know better than anyone what you need to be safe and happy in your home, so if something isn’t right, we want to hear about it. “Your feedback helps us identify areas where we should be doing better and then make plans to put things right, so please get in touch.
- Dan Miller, Head of Repairs & Maintenance
