We are consulting on a proposal to introduce an Eastlight Resident Members Charter to replace our current shareholding offer.

It describes our long-term commitment to providing meaningful influence and engagement for residents. Unlike current engagement opportunities, this charter would be included in Eastlight’s rules, meaning it is legally binding.

We are holding this consultation because we want to understand whether residents support it. If the feedback is positive, then we will present a proposal and invite Shareholders to vote on it.

  • A group of residents and staff are sat around a table talking.

    Our philosophy

    • The Eastlight Resident Members Charter has been designed by Eastlight residents who can choose to become Eastlight Resident Members.
    • Through our Eastlight Community Gateway Circle, we provide opportunities for everyone to contribute, irrespective of time available, location or interest. We positively encourage residents to become Eastlight Resident Members to help us deliver our purpose and strategy.
    • We expect Eastlight Resident Members to hold us to account and scrutinise our performance.
    • Our Eastlight Community Gateway Circle aligns groups for resident-led scrutiny, communications and involvement and connects the Board, Committees, Staff and Residents to work together to deliver our purpose and strategy.
    • Our Eastlight Resident Members Charter outlines our long-term commitment to embedding meaningful influence and engagement and is enshrined in the Eastlight Rules.
    •  We will explain, using plain English, what the Eastlight Resident Members Charter means for Eastlight residents and how they can get involved.
  • A woman is stood next to a man in a wheelchair. They are both talking to a woman who is stood on her doorstep.

    Our Charter

    Our Eastlight Resident Members Charter’s purpose is to build trust, create value and influence through meaningful resident engagement and involvement. It ensures that residents can act as long-term custodians for Eastlight’s role in the community, providing quality homes and services and enable the governance of Eastlight to take residents’ views into account in their decision making.

    Through the Eastlight Community Gateway Circle, we will organise activities and connect people to improve accountability, scrutiny, transparency, influence, communication, connectivity and inclusion.

    We will publish how a diverse range of residents can become Eastlight Resident Members and outline the criteria for admission. We will also publish the Terms of Reference and Code of Conduct for participating in engagement, community, communication and scrutiny activity within the Eastlight Community Gateway Circle.

  • A woman is sat at a table. Her two children, a young boy to her left and young girl to her right, are stood next to her.

    Specifically, we will:

    • Provide opportunities for residents to scrutinise performance and get involved in improving service quality. This is likely to include, but is not limited to, opportunities to sit on panels to influence the delivery of residents’ services, attending meetings, carrying out reviews to scrutinise services and contributing to surveys.
    • Provide opportunities for meaningful two-way dialogue and embedding residents’ views, ensuring that ideas and content are sourced from local communities. This may include but is not limited to opportunities such as meetings, consultations, events, and providing feedback for our communication channels.
    • Ensure that diverse needs and preferences are considered when engaging in activity within the Eastlight Community Gateway Circle, providing an inclusive offer.
  • 20240829 110807

    This Charter will be reviewed every two years

    This will be in conjunction with Eastlight Resident Members to ensure it remains fit for purpose. Any updates to the Charter will only be considered after full and meaningful consultation with Eastlight Resident Members and only where any updates remain within the spirit of the Charter purpose as outlined in the Eastlight Rules.

  • Craig Clackett

    Customer Influence Committee Member, Craig Clackett, says:

    "To me, this Charter is so important. Introducing it would give residents more chances to work with staff to make sure that what Eastlight do is right for us." 

So, what do you think?

Tell us via this survey