Our new investment means that wherever you live, you will have a dedicated Tenancy Co-ordinator and Intervention and Enforcement Co-ordinator here for you.
Our Tenancy Co-ordinators:
Visit your home annually, and as and when required, to make sure you’re ok
Deal with any tenancy breaches – all while supporting you to remain in your home
Make sure you have support for any mental health struggles, domestic abuse and paying bills, if needed
Work closely with other teams to keep your home safe.
Meanwhile, our Intervention and Enforcement Co-ordinators support you if you’re experiencing anti-social behaviour (ASB) or hate crime by:
Offering guidance on what ASB and hate crime is, and what you and we can do to help resolve issues
Working closely with the Police, local councils and, where necessary, specialist organisations
Working closely with other Eastlight teams.
Our Braintree Office near Braintree Village is a Hate Crime Reporting Centre, meaning you can visit to report and seek support, whenever needed.
We want to ensure you have enough support in place all year round. We want to be more proactive than reactive, and help you feel comfortable contacting us, and we think these changes will help.
