Resident satisfaction with Eastlight increases

More Eastlight residents are satisfied with the homes and services we provide, the latest Tenant Satisfaction Measure results reveal.

Between April 2025 and March 2025, more than 1,000 Eastlight residents were asked how they feel about their homes, services and neighbourhoods.

The results reveal that 72.7% of tenants surveyed were satisfied with Eastlight. This is a 3.1% increase on the previous year.

Satisfaction with our repairs service jumped 4.9% to 77%, while more residents were happy with the time it took to complete their repair. This follows the introduction of a range of improvements, including patches for our trades teams and our Repairs Pledge, outlining the service residents should expect to receive from us.

Residents experiencing anti-social behaviour are also more likely to be satisfied with the support we provide in these situations, the latest data reveals.

However, residents were slightly less satisfied with how we kept them updated about issues that matter to them and with how we handled their complaints.

We also recognise that many residents feel we do not do enough in their neighbourhoods. This year, we are developing a more place-based approach to providing key services as well as making a significant investment in residents’ communal areas.

Emma Palmer, Chief Executive of Eastlight Community Homes, said: “I’m very encouraged by the latest results showing that more Eastlight tenants are satisfied with the services we provide.

“The progress we’ve made is a direct result of my colleagues and residents working together to ensure our services meet residents’ needs, and I’d like to thank everyone who is striving to shape Eastlight for the better.

“There’s work to be done however, and my colleagues and I are committed to ensuring Eastlight residents get the homes and services they want and need.”

Further information will be included in our next quarterly Customer Voice report, to be published next month. The full Tenant Satisfaction Measure results, including the management indicators we collect, will be published this summer.