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About our CIC
Our Customer Influence Committee (CIC) formed in May 2021 and is part of our governance structure accountable to our Board.
It oversees and supports the Board so that the Eastlight residents influence decision-making.
By using insight and data and reflecting a wide variety of resident views, the Committee directly connects customer voice to the top of our organisation and across the wider sector.
The Committee is made up of between six and ten customers appointed by the Board. They are remunerated.
Committee Members
Catherine Turner (Chair)
Complaints Handling
Disability champion and accessibility expert Catherine lives in Colchester, and she is responsible for representing the resident voice throughout Eastlight’s customer experience and complaints handling processes.
Paul Hocker
Safeguarding
With over 35 years of experience working with children and young people, Wivenhoe-based Paul supports Eastlight’s strategic decision-making around adult and child safeguarding.
Steve Bentall
Community Engagement & Communications
A sport and leisure expert living in Witham, Steve supports Eastlight in its approach to resident involvement, including community engagement and communications.
Craig Clackett
Committee Lead for Customer Voice
A retired tutor and electrician from Sudbury, Craig creates two-way communication between the CIC and other resident groups, keeping all residents informed, updated and given opportunities to ensure their voice carries through the organisation.
Rue Garande
Estates
Colchester resident and domestic abuse survivor Rue actively influences decision-making to enhance the quality of our estates, including building our brand and improving diversity and representation.
Magenta Lavey
Development
From Sudbury, Magenta reflects the customer voice throughout our New Homes Strategy, scrutinising the design process, Eastlight's thinking and our customers’ overall new-build experience.
Michael Ryan
Health & Safety
Halstead-based retiree Michael uses his vast experience in rail and construction, and the health and safety industry, to ensure Eastlight teams and contractors actively identify safety issues and provide critical support to elderly and vulnerable residents.
Amandeep Singh Kalra
Customer Influence Committee Member
Amandeep is a Trustee, Design Council Ambassador, Design Panel Chair, Mentor, and Non-executive Director, bringing his lived experience as a resident Board Member to each role.
Cedric Selvadorai
Reactive Repairs
A Braintree businessman, Cedric ensures our reactive repairs teams are attuned to the needs of Eastlight residents, reducing wait times and improving the quality of works.
Customer Influence Committee Report 2023-24
Read more about how we've influenced Eastlight in 2023-2024.
Customer Influence Committee Report 2022-23
Find out how we've made a difference in 2022-23.
Get involved at Eastlight
As a community gateway housing association, we make it our mission to ensure Eastlight residents influence decision-making, improving the delivery and maintenance of our homes, services and communities.
Alongside a role on the CIC, there are many other ways you can get involved.
