Eastlight's Customer Influence Committee

Customer Influence Committee

Read about the residents who have joined our Customer Influence Committee to ensure that the views of all Eastlight residents are heard.

Catherine Turner, in her wheelchair, is speaking to Mick Ryan who is stood next to her. They are both a part of Eastlight's Customer Influence Committee.

About our CIC

Our Customer Influence Committee (CIC) formed in May 2021 and is part of our governance structure accountable to our Board.

It oversees and supports the Board so that the Eastlight residents influence decision-making.

By using insight and data and reflecting a wide variety of resident views, the Committee directly connects customer voice to the top of our organisation and across the wider sector.

The Committee is made up of between six and ten customers appointed by the Board. They are remunerated.

Committee Members

Catherine Turner (Chair)

Complaints Handling

Disability champion and accessibility expert Catherine lives in Colchester, and she is responsible for representing the resident voice throughout Eastlight’s customer experience and complaints handling processes.

Paul Hocker

Safeguarding

With over 35 years of experience working with children and young people, Wivenhoe-based Paul supports Eastlight’s strategic decision-making around adult and child safeguarding.

Steve Bentall

Community Engagement & Communications

A sport and leisure expert living in Witham, Steve supports Eastlight in its approach to resident involvement, including community engagement and communications.

Craig Clackett

Sustainability

A retired tutor and electrician from Sudbury, Craig His role ensures Eastlight provides efficient and sustainable homes, including trialling new technologies and supporting our EPC-C and Net Zero Carbon ambitions.

Rue Garande

Estates

Colchester resident and domestic abuse survivor Rue actively influences decision-making to enhance the quality of our estates, including building our brand and improving diversity and representation.

Magenta Lavey

Development

Magenta from Sudbury reflects the customer voice throughout our New Homes Strategy, scrutinising the design process, Eastlight thinking and our customers’ overall new-build experience.

Michael Ryan

Health & Safety

Halstead-based retiree Michael uses his vast experience in rail and construction, and the health and safety industry, to ensure Eastlight teams and contractors actively identify safety issues and provide critical support to elderly and vulnerable residents.

Cedric Selvadorai

Reactive Repairs

A Braintree businessman, Cedric ensures our reactive repairs teams are attuned to the needs of Eastlight residents, reducing wait times and improving the quality of works.

Get involved at Eastlight

As a community gateway housing association, we make it our mission to ensure Eastlight residents influence decision-making, improving the delivery and maintenance of our homes, services and communities.

Alongside a role on the CIC, there are many other ways you can get involved.

Find out more