This report brings together feedback from the complaints residents make about their services to the activities they take part in to shape Eastlight for the better. It also sets out the steps we are taking to build on the positives and address the issues highlighted.
Nobody knows more about the homes of residents than residents themselves. This report analyses your feedback to figure out what we're getting right, and look at where we need to improve. Please let us know if you have any thoughts you'd like to share.