Read our latest Customer Voice Report

This report brings together feedback from the complaints residents make about their services to the activities they take part in to shape Eastlight for the better. It also sets out the steps we are taking to build on the positives and address the issues highlighted.

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Your rent from April 2025

If you are an Eastlight tenant, your rent will increase by 2.7% from April 2025. We intend to use this rent to help us provide your services.

Eastlight Customer Voice Report March 2025 Graphic

Your Customer Voice report

Nobody knows more about the homes of residents than residents themselves. This report analyses your feedback to figure out what we're getting right, and look at where we need to improve. Please let us know if you have any thoughts you'd like to share.

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We're a Hate Crime Reporting Centre

Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.