Contact details for Eastlight Community Homes

Get In Touch

To report an issue or get in contact with us, please use the relevant form below. You can use My Eastlight to manage your home online 24/7.

A woman is wearing a headset and is smiling as she works on her computer.

Christmas opening hours

Phonelines

Our phonelines will close on Tuesday, 24 December at 5pm and reopen on Thursday, 27 December at 8.30am. We’ll also be closed on Wednesday, 1 January, and will reopen on Thursday, 2 January at 8.30am.

Office

Our Braintree office will close on Tuesday, 24 December at 2.30pm and reopen on Thursday, 2 January 2025 at 9am.

Our out-of-hours phone service will be available for emergencies, as usual.

Wishing you a very happy Christmas.

Speak to our Customer Service Team

Call us on 0330 128 0330 (local rate) between 8.30am and 5pm, Monday to Friday. If it is an emergency, please call us immediately so we can help to solve the issue straight away. If you need to report an emergency outside of our opening hours please use the same number and you will be put through to our out of hours service.

Report here
E-mail our Customer Service Team

If you wish to email us, click the link below and we will respond within five working days. Remember: If it's an emergency such as loss of heating and hot water, please call us.

Email here
Communicate via SignVideo

Eastlight partners with SignVideo, giving residents the ability to communicate to an Eastlight team member via British Sign Language (BSL). Click the button to use the service.

Chat to us via BSL
Report a Repair

If something is wrong, damaged or needs to be repaired in your home, please contact us.

Report here
Report Damp & Mould

It is our responsibility to ensure you are safe in your home. If you are experiencing damp and mould, please contact us.

Report here
Make a compliment or a complaint

If you're happy with our service, we'd love to hear from you. Alternatively, if you're unhappy with the service you have received then please let us know via the link below. We want to put things right as soon as possible.

Feedback here
Report Domestic Abuse

If you are experiencing domestic abuse, Eastlight will act quickly, effectively and sympathetically to help you. If you are in immediate danger, call 999.

Report here
Report a Safeguarding Concern

We want to protect people who cannot protect themselves. If you are concerned about someone's safety, please report it to us.

Report here
Report Anti-Social Behaviour

We know the impact Anti-Social Behaviour (ASB) can have on your life and we take all concerns seriously. Please take time to assess whether the situation is ASB before reporting.

Report here
I need help with the Cost-of-Living

A range of resources and advice is available for you including our free & confidential Tenant Support & Wellbeing helpline. We can also refer you to Foodbanks and share Government support.

Help is here
Request a copy of your data

We are registered under the UKGDPR to hold information about you. We will hold your data securely and information will only be provided to people who need it to do their job.

Request here

Get In Touch

Christmas opening hours

Speak to our Customer Service Team

E-mail our Customer Service Team

Communicate via SignVideo

Report a Repair

Report Damp & Mould

Make a compliment or a complaint

Report Domestic Abuse

Report a Safeguarding Concern

Report Anti-Social Behaviour

I need help with the Cost-of-Living

Request a copy of your data